Partshelf.com Ethics Policy

We strive to do online retailing the way it should be done.  We treat everyone the way we'd like to be treated.

1. We stock everything we sell.

It is a common practice for merchants on the internet to offer products for sale that they don't stock.  Typically, when you place an order, they just forward the order to someone else that they hope has the product.  They really don't know if the product is available or how long it will take to get it shipped until after you've placed your order.  If they can't get the product, you may not find out for days.

At Partshelf.com, if we don't have an item on the shelf ready to ship, an order cannot be placed for that item.  Our computerized inventory system controls the shopping cart in the store.  When you place an item in the cart, you can see how many we have on our shelf.  When you check out, your item is reserved for you.

2. We know our products.

Many online retailers have never even seen the products they are selling.  They've simply taken information from the manufacturer's site and listed it on their site.  How do you know the product is any good?  Is the information accurate?  What does it really look like?

At Partshelf.com, we personally get to know every product.  We take it out of the package, try it out, and then write an original product description.  You find out what the strengths and weaknesses of each product are.

3. We support our customers.

When you shop online, make sure the retailer has a phone number that you can call for help.  Many of these places are part time operations with nobody available to help you if you have a problem.  Make sure they are reputable enough that they will still be around if you need warranty help a year from now. 

We have both Email and phone support.  We have a technical support person on staff.  We can help you with the product.  We are familiar with every product, and can take one from stock and look at it if necessary to answer your questions.  You will not get better service anywhere.  We've been around since 1996, we'll be here if you need us. 

4.  Shipping costs.

Don't get fooled by retailers that offer low prices, and then overcharge on the shipping.

We pack every product carefully.  We use more expensive but environmentally sound biodegradable fill.  Our "damaged in shipping" rate is much better than average.  We offer shipping at cost, which includes the cost of the actual freight, the box, labels, and packing material. 

5. Prices  

Our price is never the lowest.  The guy with the lowest price is the guy who provides no support, overcharges for shipping, and probably won't be here in 6 months.  Is that really what you want?  Our prices are fair, and as low as we can make them and still provide top notch customer service.